Talk to a person
Questions about a watch, an order or a return — send us a ticket and a person will answer, normally within one business day. Nothing here is handled by a robot.
Every ticket is read by a person. Fields marked with an asterisk are required.
The questions we get asked about contacting us
Two of these you can answer yourself in less time than it takes us to reply.
Within one business day, and usually sooner. We are open Monday to Friday, 9:00 AM to 5:30 PM Pacific Time, so a message sent on Saturday is answered on Monday.
Your order number, if the ticket is about an order. It is in your order confirmation email, and having it to hand lets us answer in one reply instead of three.
For a fault or damage, a photograph helps as well — reply to our first answer with it attached.
On the Track order page: open the link in your confirmation email, or sign in with the email address you ordered with to see every order and its tracking.
Tracking only goes live once the parcel is handed to the carrier, 1–5 business days after you order.
We accept returns only when an item arrives damaged, faulty or is not what you ordered. E-mail us within 7 days of delivery with your order number, an unbroken unboxing video and photos of the problem, and we replace it or refund you in full. The whole process is on the Returns & Refunds page.
Do not post anything back before we send you an RMA number — and never to our Denver office, which has no warehouse.
A person reads every message, and we reply within one business day. If something on this site is unclear or wrong, we would rather hear about it.