Questions we are asked most
Grouped by topic, so you can jump straight to the part that matters — the product, the order, or the watch itself.
Watches & authenticity
Yes. Every watch is new, unworn and supplied in its original packaging. HEATSHABU is an independent retailer and is not affiliated with, endorsed by, or sponsored by Timex Group USA, Inc.
Each watch carries the manufacturer warranty supplied with it. If a watch develops a manufacturing fault, contact us and we will help you with the claim.
Under 38mm sits close on a slimmer wrist and reads as a dress watch. 38 to 40mm suits most wrists and most occasions. 41mm and above reads as a sports watch and needs a wider wrist to sit flat. Every product page lists its case diameter. See the Watch Size Guide.
An automatic is mechanical: it winds itself from the motion of your wrist and needs no battery, but keeps time to within seconds a day rather than seconds a month. A quartz watch runs on a battery and is more accurate. Where a reference is automatic we say so on the product page.
Shipping & delivery
Free on orders of $800.00 or more. Below that a flat rate applies, shown at checkout before you pay. See Shipping.
One to three business days to pack, then three to seven business days in transit within the contiguous United States. You get a tracking number by email when the parcel is collected.
Not at the moment. Write to us before ordering and we will tell you honestly whether we can deliver to you.
Yes. The whole site runs over HTTPS and card details are handled by the payment provider — they never reach our server.
Returns & refunds
Yes — 30 days from delivery, provided it is unworn and in its original packaging. See Returns & Refunds.
Tell us: support@heatshabu.com. We would rather hear about it than not.
A person reads every message, and we reply within one business day. If something on this site is unclear or wrong, we would rather hear about it.