Talk to a person
Questions about a watch, an order or a return — send us a ticket and a person will answer, normally within one business day. Nothing here is handled by a robot.
Every ticket is read by a person. Fields marked with an asterisk are required.
The questions we get asked about contacting us
Two of these you can answer yourself in less time than it takes us to reply.
Within one business day, and usually sooner. We are open Monday to Friday, 9:00 to 17:00 US Mountain Time, so a message sent on Saturday is answered on Monday.
Your order number, if the ticket is about an order. It is in your order confirmation email, and having it to hand lets us answer in one reply instead of three.
For a fault or damage, a photograph helps as well — reply to our first answer with it attached.
On the Track order page, using the order number and the billing email address from your confirmation. No account is needed.
Tracking only goes live once the parcel is collected, 1–3 business days after you order.
Send the watch back within 30 days of delivery, unworn and in its original packaging, for a full refund with no restocking fee. The whole process is set out on the Returns & Refunds page.
Do not post a parcel back before writing to us — we cannot track an unannounced return.
A person reads every message, and we reply within one business day. If something on this site is unclear or wrong, we would rather hear about it.