Contact Us

Questions about an order, sizing, returns, or anything else HEATSHABU? We keep it simple: one support inbox, real answers, no runaround.

Email Us

Email is the best way to reach our team for anything — order status, returns, cancellations, sizing help, or general questions about our footwear.

support@heatshabu.com

We respond within 1 business day, Monday through Friday. Messages sent over the weekend get a reply first thing the next business day.

Call Us

Prefer to talk? Call +1 916-930-9888, Monday through Friday. If we miss your call, leave a message with your order number and we’ll get back to you within 1 business day.

Before You Write

A little detail up front helps us solve things on the first reply:

• Include your order number (it’s in your confirmation email) for anything order-related — status, changes, cancellations, or returns.
• Need to cancel or change an order? You have a free 12-hour window after purchase, before processing starts — so email us right away and put “Cancel” or “Change” in the subject line.
• Sizing questions are welcome. Our footwear runs in standard US men’s and women’s sizes and is generally true to size, but if you’re between sizes or unsure, tell us your usual size and the product you’re eyeing — we’ll help you pick.
• Received a defective, damaged, or wrong item? Attach a couple of photos so we can send a free replacement or full refund fast.

Mailing Address

Our business address for correspondence:

Please don’t ship a return without emailing us first — starting with a quick message to support@heatshabu.com keeps your refund on track.

Looking for Quick Answers?

Most common questions are already covered on our policy pages. Delivery times, processing windows, and tracking details are on our Shipping Policy, and our full return and refund terms are on our Return & Refund Policy.

Still stuck? Email us — that’s what we’re here for.