How your watch reaches you
Every order is picked, checked and packed by hand before it ships, and every parcel is tracked from our warehouse to your door. Here is exactly what happens, and how long each part takes.
From checkout to your wrist
Eight stages, each with its own timing. You are emailed at the stages that matter.
What shipping costs
One rate, one threshold. The exact charge is shown in your cart before you pay.
| Order value | Shipping cost | Method | Tracking |
|---|---|---|---|
| Under $800 | $25.00 | Standard tracked | Included |
| $800 and over | Free | Standard tracked | Included |
Where we deliver
All 50 states plus DC. Standard tracked delivery, 3–7 business days after dispatch.
We can deliver to PO boxes. Military addresses may take longer than the estimate above.
We do not ship internationally yet. Write to us before ordering and we will tell you honestly whether we can help.
Ask usUS orders are delivered with duties handled. Nothing further is collected on your doorstep.
Delays, wrong addresses and lost parcels
The honest version: here is what we can fix, what we cannot, and how long each takes.
Yes — but only before the parcel is dispatched, which is within 1–3 business days of your order. Email us with your order number as soon as you can and we will update it.
Once the carrier has the parcel we cannot redirect it. At that point the options are to refuse delivery so it returns to us, or to contact the carrier directly with your tracking number.
Tell us immediately. If we catch it before dispatch we simply correct it at no cost.
If it has shipped, the parcel will usually be returned to sender. When it reaches us we will either reship to the correct address — you cover the second shipping charge — or refund the order in full minus the original shipping.
Usually not. International parcels can sit without a scan for several days while in transit or clearing customs, and that is normal rather than a sign of a problem.
If there has been no movement for 7 business days, contact us with your order number and we will open an enquiry with the carrier.
Report it within 14 days of the expected delivery date. We will open a claim with the carrier, which typically takes 5–10 business days to resolve.
If the parcel is confirmed lost we will ship a replacement or refund you in full — your choice. You are not left waiting on the carrier to pay us first.
Email us within 48 hours of delivery with your order number and photographs of the watch and the packaging. Keep the box — the carrier may need to inspect it.
We will send a replacement or refund you in full, and we pay the return postage. See Returns & Refunds.
Carriers usually attempt delivery more than once, or leave a card with collection details. Your tracking page will show which.
If a parcel goes uncollected and is returned to us, we will contact you to arrange reshipment. The second shipping charge applies.
No. Every estimate on this page is in business days — Monday to Friday, excluding public holidays. An order placed on Friday evening begins processing on Monday.
Peak periods and severe weather can add time beyond our estimate. Neither is within our control, but we will keep you informed if your order is affected.
By email, automatically, as soon as the parcel is handed to the carrier — normally 1–3 business days after you order. It is also shown in your account under Orders.
A tracking number can take up to 24 hours to become active on the carrier's system after you receive it.
A person reads every message, and we reply within one business day. If something on this site is unclear or wrong, we would rather hear about it.